Hana Sato
Senior Technical Writer
Austin, TX·hana.sato@example.com·+1 512 555 0163·linkedin.com/in/hanasato·hanasato.dev
Summary
Technical writer with 6 years creating developer documentation for APIs and cloud platforms. Turns complex systems into clear guides, tutorials and references, and measures documentation by the support tickets and onboarding time it saves. Works closely with engineers and product managers, and treats documentation as a product with users and metrics.
Experience
Senior Technical WriterMay 2021 – Present
MeshlineAustin, TX
- Rebuilt the developer portal for 40K monthly users, cutting time-to-first-API-call from 25 to 8 minutes.
- Wrote 120 API reference pages generated from OpenAPI specs, removing 300 outdated pages.
- Reduced documentation-related support tickets by 45% through task-based tutorials.
- Established a docs-as-code workflow in GitHub adopted by 6 engineering teams.
- Mentored 2 junior writers and ran monthly writing workshops for 30 engineers.
- Designed an information architecture for 900 pages that raised docs search success from 61% to 84%.
Technical WriterJan 2019 – Apr 2021
OpsbridgeDenver, CO
- Produced installation, admin and troubleshooting guides for 3 on-premise products.
- Created a style guide and glossary that cut editorial review time by 30%.
- Partnered with support to publish 80 knowledge-base articles from the most common tickets.
- Launched release notes in-app, increasing feature adoption in the first month by 20%.
- Wrote onboarding guides for 4 enterprise customers, reducing their implementation time by 3 weeks.
- Created a feedback widget on every page, collecting 2,000 ratings that guided quarterly docs priorities.
- Wrote migration guides for 2 major API versions, helping 90% of customers upgrade before the deadline.
Documentation SpecialistJun 2017 – Dec 2018
OpsbridgeDenver, CO
- Migrated 600 legacy help pages to a new docs platform within 4 months.
- Produced 15 short video walkthroughs viewed more than 50K times.
- Created a template library for 20 recurring document types used by the whole support team.
Projects
API style guide · hanasato.dev/styleMar 2022
Author
- Published an open API writing style guide adopted by 3 developer-tool startups.
Education
University of Texas at Austin2013 – 2017
B.A., English (Technical Communication)
Skills
Writing: API documentation, Tutorials, Information architecture, Editing
Tools: Markdown, Docusaurus, OpenAPI, Git, Figma