Chloé Martin

Senior UX Researcher

Summary

Senior UX researcher with 7 years uncovering what travellers and hosts need across 20 markets. Mixed-methods, fast and pragmatic, and focused on insights that change the roadmap rather than reports that sit in a folder. Works in French, English and Spanish.

Experience

Senior UX ResearcherOct 2020 – Present

Wander StaysParis

Led a 9-country diary study on trip planning that reshaped search filters; bookings from search rose 7%.
Built a research repository of 300 studies, cutting duplicate research requests by 40%.
Trained 25 designers and PMs to run their own interviews, tripling the research teams could do.
Designed a host-trust survey run with 12,000 hosts each quarter, now a company-level metric.
Partnered with data science to pair behaviour data with interviews, explaining a 10% drop in repeat bookings.
Ran concept tests in 5 markets that stopped an expensive feature before build, saving an estimated €1M.
Built a quarterly insights newsletter read by 400 employees across product, design and marketing.

UX ResearcherMar 2017 – Sep 2020

Voyage RailLyon

Conducted 120 interviews with commuters that defined a new season-ticket product.
Surveyed 4,000 users to size a feature that became the top revenue driver.
Ran usability tests on the booking app that cut checkout errors 30%.
Presented findings to the executive committee twice a year.
Built a recruitment panel of 2,000 customers, cutting time to find participants from 3 weeks to 3 days.
Mentored 2 junior researchers through their first studies.

Research AssistantJan 2016 – Feb 2017

Institut de l'Usage NumériqueParis

Recruited and interviewed 60 older adults for a study on digital banking.
Analysed 900 pages of interview transcripts and co-authored the final report.
Presented the study's results to 300 practitioners at a national accessibility conference.
Designed interview guides and consent forms approved by the ethics board.

Education

University College London2014 – 2015

M.Sc., Human-Computer Interaction

Written for roles atAirbnb

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Why this résumé works

Each study is tied to a product change and a metric.
Research ops (repository, training) shows senior-level leverage.
International scope and languages match a global travel company.

Bullet breakdown

Senior UX Researcher at Wander Stays — what each line does right.

Led a 9-country diary study on trip planning that reshaped search filters; bookings from search rose 7%.
Strong verb Number 1–2 lines
Built a research repository of 300 studies, cutting duplicate research requests by 40%.
Strong verb Number 1–2 lines
Trained 25 designers and PMs to run their own interviews, tripling the research teams could do.
Strong verb Number 1–2 lines
Designed a host-trust survey run with 12,000 hosts each quarter, now a company-level metric.
Strong verb Number 1–2 lines
Partnered with data science to pair behaviour data with interviews, explaining a 10% drop in repeat bookings.
Strong verb Number 1–2 lines
Ran concept tests in 5 markets that stopped an expensive feature before build, saving an estimated €1M.
Strong verb Number 1–2 lines
Built a quarterly insights newsletter read by 400 employees across product, design and marketing.
Strong verb Number 1–2 lines

Written by GotOffered as an example of a strong UX Researcher résumé for roles at companies like Airbnb. The person and past employers are fictional. Not affiliated with or endorsed by Airbnb; logos are trademarks of their owners.