Priya Nair

Business Analyst

Dublin, Ireland·priya.nair@example.com·+353 85 123 4567·linkedin.com/in/priyanair

Summary

Business analyst with 2 years translating client needs into clear, testable requirements for banking and retail programmes. Strong in SQL, process mapping and stakeholder workshops, and comfortable presenting findings to senior client leaders. ECBA-certified and fluent in SQL and Power BI.

Experience

Business AnalystMar 2023 – Present

Keystone ConsultingDublin

Wrote requirements for a mobile top-up flow processing €1.2M a day, delivered with zero scope changes after sign-off.
Mapped a refund process across 4 client teams and removed 3 hand-offs, cutting resolution time from 5 days to 2.
Built SQL reports on customer spending that informed a pricing change lifting revenue 8%.
Facilitated 25 workshops with client stakeholders, from branch staff to the COO.
Created a requirements traceability matrix that halved defects found in user acceptance testing.
Translated regulatory changes into 30 system requirements delivered before the compliance deadline.
Defined data-quality rules for 12 customer fields, reducing failed onboarding checks by a quarter.

Business Analyst InternJun 2022 – Feb 2023

Emerald BankDublin

Documented 45 user stories with acceptance criteria for a mortgage app.
Ran UAT sessions with 20 users and triaged 80 findings.
Analysed call-centre data to identify the top 5 reasons customers abandoned applications.
Presented a streamlined application flow that was adopted in the next release.
Created process maps for 3 branch workflows, used to train 50 new staff.
Validated reporting requirements with finance and risk teams before sign-off.

Operations Assistant (part-time)Sep 2020 – May 2022

Liffey BooksDublin

Managed stock records for 8,000 titles in Excel and flagged slow sellers for promotion.
Built a simple sales dashboard that the owner used to plan weekly orders.
Trained 4 new staff on the point-of-sale system and returns process.
Handled customer questions at the till and online, keeping review ratings at 4.8★.

Written for roles atAccenture

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Why this résumé works

Shows a BA's real output: clear scope, faster processes, better decisions.
Consulting language (client teams, programmes) fits a consulting firm.
A short career still reads substantial with numbers and a part-time role.

Bullet breakdown

Business Analyst at Keystone Consulting — what each line does right.

Wrote requirements for a mobile top-up flow processing €1.2M a day, delivered with zero scope changes after sign-off.
Strong verb Number 1–2 lines
Mapped a refund process across 4 client teams and removed 3 hand-offs, cutting resolution time from 5 days to 2.
Strong verb Number 1–2 lines
Built SQL reports on customer spending that informed a pricing change lifting revenue 8%.
Strong verb Number 1–2 lines
Facilitated 25 workshops with client stakeholders, from branch staff to the COO.
Strong verb Number 1–2 lines
Created a requirements traceability matrix that halved defects found in user acceptance testing.
Strong verb Number 1–2 lines
Translated regulatory changes into 30 system requirements delivered before the compliance deadline.
Strong verb Number 1–2 lines
Defined data-quality rules for 12 customer fields, reducing failed onboarding checks by a quarter.
Strong verb Number 1–2 lines

Written by GotOffered as an example of a strong Business Analyst résumé for roles at companies like Accenture. The person and past employers are fictional. Not affiliated with or endorsed by Accenture; logos are trademarks of their owners.